Play Market does not work on Android - what to do? Troubleshooting Google Play Market Google Play disappeared after update

One of the main ways to install apps on Android is through the Play Market. No, of course, you can install programs just from APK files. But still, if the Play Market does not work on Android - what should I do?

First, don't panic. There are rational reasons why not all Android devices are equipped with this essential tool.

And secondly, usually everything is solved without much effort.

Android without Play - nonsense or not?

It's usually hard for us to imagine Play not working on Android. It's an integral part of it... or what? It turns out, "or how."

The fact is that in China - the leading manufacturer of Android devices - Google services are constantly blocked. Even such basic ones as search, Gmail and, as we can see, Google Play. Of course, in the "export" devices, all this works fine. But in smartphones and tablets that are produced for the domestic market of the Celestial Empire, instead of Google services, their local counterparts are installed.

There are other reasons for the lack of Google services. The long-suffering Nokia also released smartphones on Android - the famous X and XL. But there, Google services were replaced by similar ones from Microsoft.

As usual, we have two news:

• The bad news is that if you simply download the Google Play app and install it on such a smartphone by running the APK file, it will not work properly.
• Good: there is still a regular way to install Google services.

The fact is that Chinese smartphones are very often based on the same MTK chipsets and are equipped with almost pure Android. So, installing Google Play on them is also typical.

In most cases, the algorithm of actions is as follows:

As a rule, after that, your device receives all Google services, including the full-fledged Play Market.

For atypical cases (the aforementioned Nokia X, for example), the algorithm will be different.

If Play is there but doesn't work

In some cases, the problem is of a different nature: there is a Google Play application in the system, but it refuses to work. Why is this happening?

The market is installed on a smartphone, where initially there were no Google services

Usually this situation takes place on Chinese devices. The easiest way is to ignore it and use the instructions above.

The market is experiencing problems with authorization

Check if your device is using a Google account at all. If so, is the information entered correct?

Market does not recognize Wi-Fi connection

Sometimes all problems with the market grow from the connection. Check your smartphone in other networks or via the mobile Internet: if everything works, then the problem is in the network. In this case, we recommend the following methods:

• Disable proxy in your network settings. To do this, open the list of networks, press and hold "your", releasing, select "Change network", then - "Show advanced options". In the "Proxy" section, select "none".
• If this does not help, repeat the steps of the previous paragraph, but select the "IP Settings" section in the additional options, and in it the "Static IP" option. In the DNS 1 field, enter the address "8.8.8.8", in DNS 2 - "8.8.4.4".
• In the settings of your router, change the MTU value to 1460. If this does not help, try 1420 or 1500. How to do this, look in the instructions for your router model.

You have a modified version of the Play Market

To hack programs or bypass the verification of the legality of applications, modified versions of Google programs have been developed in which verification is disabled. However, Google, of course, blocks such illegal modifications.

What to do? Delete the "left" application and install the official one.

Incomprehensible situation

In any incomprehensible situation, clear the cache! This is done through the standard application manager. Go to Settings, in the "General" section, select "Applications". Find Google Play Services there, open them and select "Clear Cache". If this does not help, try deleting program data in the same section.

Most owners of Android devices use the services of the official Play Market store from the IT giant Google, which, in general, is not surprising. Here, each user will be able to find any content to meet their needs, whether it be special programs, movies, music or games. However, situations are not uncommon when Google Play Market does not work on Android.

Such failures in the operation of the service can occur for a variety of reasons. Now we will look at what can cause the problem and offer the most effective ways to fix it.

In fact, the reasons that provoke such an error can be very diverse, the most common are:

• There is no connection to the i-net, caused, for example, by a settings failure (smartphone, router, etc.).
• Technical problems from the Play Market itself are quite rare, but not excluded.
• File problems hosts, which is edited automatically by the system.
• There is a conflict between some installed application and Google Play.
• The date/time settings are wrong.
• Other.

First, what we need to do is simply restart your smartphone. The fact is that this banal procedure can be an effective solution not only with the described problem, but also in other cases of system “hanging”. If rebooting the device did not have any result, move on.

Reset updates

Pretty efficient procedure. Our actions - go to "Settings":

We open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, wait. In the window that opens, click on the " Uninstall updates" to return the Play-Market to its original state:

We reboot the gadget, try to log in. What, there is no reason for joy yet? Then we continue.

Reset settings and clear cache

Again, through the main settings, go to " Applications", we find " Google Play", open. First, "tap" on " Erase data", then " Clear cache»:

Restart, try to go to Google Play. If the question “why the play market does not open” is still relevant, we continue “dancing with a tambourine”.

GP service data correction

As in the third step, from the "Settings" we head to " Applications", we find " Google Play Services", erase the data and clear the cache:

Clearing data and cache "Google Services Framework"

Walking the beaten track" Settings» → « Applications". In the tab " All» find and open « Google Services Framework". Erase data and clear cache:

Checking the operation of Google accounts

It is possible that for some reason this function turned out to be disabled, which was the reason that the play market does not work on android. Correcting the situation is simple. From the settings under " Applications"we need to open the tab" All", choose " Google Accounts"And, if this application is really disabled, then we connect it, and at the same time (if necessary) we clear the cache:

Debugging the download manager

Disabling the download manager can also be a likely problem, so to eliminate it, we go to " Applications", with a swipe to the left, go to" All"and open" Download Manager". If necessary, activate, and if the presence of a cache is detected, then clear it too:

Deleting and restoring a Google account

Another effective way to which detailed instructions "" were devoted to on our website. After the described exit procedure, .

Eliminate Application Conflict

As mentioned above, there are applications that can block Google Play from working. One such program is Freedom. Advanced gamers probably understand what I'm talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase all kinds of paid goodies in games (coins, crystals, extensions, etc.) for free, for which the user can pay with a fake card:

The inept use of the application, or its incorrect removal is one of the most common reasons for the failure of the Google Play Market, caused by changes in the file " hosts". To work with the application (installation and uninstallation). For more information on how to fix the situation, you can see in a special video:

Cleaning up the "hosts" file

At this point it is worth dwelling in more detail. The fact is that you probably do not have the Freedom application installed (see above), and there may well be a problem with the file, and here's why. In the hosts file, the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time, opening a particular site, the system will access the "hosts" file, and only after that to the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can block access to almost any site, including Google Play, for security purposes.

That's when it becomes necessary to edit it. To do this, we need a file manager, for example, and (since we will be dealing with a system file).

Run ROOT Explorer, find the folder system:

It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:

At the request of the Superuser rights system, we provide:

Now open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, it means that other programs have made their changes, so we remove everything unnecessary without pity:

Correction of date and time parameters

If there was a failure in this position (which could also block access to the play market), then:

• We open " Settings»
• In chapter " System» find the item « date and time", open.
• We enter the correct data, save the changes.

Reset Android Settings (or Hard Reset)

This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the methods described did not bring the expected result (which I very much doubt). What should we do:

• Go to " Settings» and open « Recovery and reset without forgetting to back up.
• Select item " Reset».
• "Tap" on the field " Reset phone settings».
• In conclusion, we press " Erase everything».

This procedure will delete all data on the internal storage of the device, leaving the information on the memory card intact.

Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that is not described in the article, we will be grateful if you share it with our readers. Good luck!

If you forgot your Google account login password or it was deleted for some reason, you will be denied access to all services of this Internet monster, including Google Play Market, from which almost all Android programs are downloaded. This is due to the fact that an active Google account is a kind of pass to enter any of its applications. To solve this problem, you need to recover the lost password. The good news is that this can be done in the vast majority of cases.

The procedure for returning access to the Play Market

To regain access to the Play Market on Android, you need to recover the password from your Google account. In this case, the resuscitation sequence will depend on whether you indicated your personal data when registering a new account (initials, real mobile phone number, additional mailbox, etc.). If the registration has been completed completely, then there will be no problems with resuscitation. Otherwise, this procedure will take more resources from you.

It may also be that, having received superuser rights (root access) on Android, you mistakenly erased the Play Market utility on your phone. In this case, instead of recovering the password, you will need to reinstall the remote Google Play and synchronize it with your Google account, since all the services of this company are interconnected.

Returning access to a Google account with personal data

If you are unable to log in to your Google Play Store account or any other Google services, you should refer to a directory specially created for this purpose (Google Account Recovery). It contains a solution to many problems related to the health of the mailbox and other applications. If you do not want to look for additional information, you can use the instructions below.

Recovering the password from the Google Play Market in the presence of personal data is not difficult. This requires:

1. From a personal computer through any browser, get to the Google home page and click "Login".
2. In the form that opens, click on "Can't log into your account?".
3. After that, select the first item and in the corresponding line enter the email address associated with the Google Play Market service.
   
4. Then enter the phone number specified when registering mail.
   
5. Within a few minutes, an SMS message with a verification code should come to your mobile gadget. It should be entered in the field that appears.
   
6. If everything is done correctly, a form will open in which you can specify a new password.
   

By following these simple steps, you will revive your mailbox and restore access to the Google Play Market.

How to return access to Google services if personal data is missing?

It is a little more difficult to restore access to the Google Play Store when personal data was not specified during account registration or they were changed.

If everything is done correctly, then in 1-2 days a letter from Google technical support with further instructions will be sent to the specified mail. After completing them and entering a new password, you can restore your account in the Play Market and other Google applications.

The email may end up in spam, so if it doesn't arrive on time, check your spam folder.

What to do if the Play Market was accidentally deleted?

Google Play Market is present by default in the factory firmware of a tablet or phone running on Android. Therefore, you do not need to install it additionally. But what if the user accidentally deleted this application? Of course, install it again.

The Android operating system is by no means infallible. Many smartphones based on it from time to time give a variety of errors, making the user nervous. Perhaps one of the most serious mistakes is related to the Play Market. For some owners of portable gadgets, it suddenly refuses to function, although it worked fine before. Today's article will try to help you get Google Play back to life.

It must be understood that the client himself Play market is a normal application - it's not part of the operating system, as some people might think. In this regard, no one is immune from the fact that the client will fail. The reasons for this can be completely different.

This program is updated regularly. If you disable this process, then your client will become obsolete soon. Partly for some people, the Play Market does not work for this very reason. Although most often there is still a way to update the application, as a result of which the client's performance is restored fairly quickly.

But most often the problems are caused by the state of the operating system itself. Some internal processes are interfering with the performance of Google Play, which is why a message with an error number is displayed on the screen. It is curious that this number most often does not say anything even to an experienced professional who regularly repairs smartphones. In any case, you can make the Play Market work if you use our guide.

First of all, reboot your device. In many cases, this simple action solves the problem. Proceed to the next steps only if there are no visible changes after the reboot.

Reset the Play Market app settings

As mentioned above, the client Google Play- This is an ordinary application that is preinstalled by the device manufacturer. Therefore, no one will forbid you to reset the client settings if it stops working. This process is no different than resetting any other program. Namely, you need to do the following:

Step 1. Go to " Settings».

Step 2 Go to the section " Applications". It may also be called " Application Manager».

Step 3 Find Play Store in the list and click on it.

Step 4 In the settings window that appears, click in turn on the buttons " Erase data" And " Clear cache».

Usually this method solves the problem. But in some cases, even he does not help.

Uninstalling Play Market updates

If you do not open the Play Market even after deleting all its settings, then you need to try to get rid of all program updates, returning it to its original state. To do this, you need to get into the client settings window described above. In it, click on the button " Uninstall updates».

After some time, the operating system will remove all updates that the Google Play client received. As a result, it will become exactly the same as you launched it immediately after buying a smartphone, when you just entered the data from your Google account.

Working with Google Play Services

The functioning of the Play Market and many other pre-installed applications directly depends on the state of the program " Google Play Services". You will not see its icon in the menu or on the desktop. However, this program starts at the same time as the smartphone is turned on - it is it that takes up a fairly large amount of RAM. If you have problems not only with the Play Market, but also with some other applications, then you can try clearing the Google Play Services settings. To do this, perform the following steps, some of which have already been described above:

Step 1. Go to " Settings».

Step 2 Go to the section called " Application Manager" or " Applications».

Step 3 Click on the program called " Google Play Services».

Step 4 Click on the button " Clear cache».

Check the performance of the Play Market. It is possible that the issue has been resolved.

Working with the Google Services Framework

Still sometimes problems with the Play Market can occur due to the instability of a separate process Google Services Framework. In fact, it cannot be considered a separate program, but you can still find it in the "Application Manager". So go ahead:

Step 1. Visit " Settings».

Step 2 Go to " Applications" or " Application Manager”, depending on the smartphone model.

Step 3 Go to the tab " All» and click on Google Services Framework.

Step 4 Here click on the buttons Erase data" And " clear cache».

That's all. This may well help, although the likelihood of this is not too high.

Other services

In the same "Application Manager" you can find other services on which the work of the Play Market directly depends. If any of these services is disabled or unstable, then you will not be able to download the application, and sometimes you will not get into Google Play at all.

Go to the service settings page Google Accounts”, located in the tab “ All". Please note if this service is disabled. If this is true, then click the " Turn on».

In the same way check " Download Manager". If it is disabled, then click on the " Turn on».

A malicious application, colloquially called a virus, could disable some of these services. That is why we recommend that you read the article about.

Deleting a Google account and restoring it

If all the methods discussed above do not help, then more serious measures will have to be taken. For example, you can try deleting your Google account and then creating it with a new one. In some cases, this really helps.

Here we will not describe in detail the methods of deleting and creating an account. We have already written about what needs to be done for this. Just go to the following links:

Removing applications that block the Play Market

There are special applications that completely block the functioning of the Play Market. If you suspect any of the programs in this, then remove it. In particular, it should be eliminated or at least disabled Freedom. This app allows you to make in-app purchases for free, but it does not allow you to use Google Play in return. Before uninstalling the program, do not forget to click on the " stop».

But everything will not end at the removal of Freedom. After that you will have to set up the file hosts. To access it you need . If you have them, then install a file manager that can get deep into the system. It could be ES Explorer or less affected by advertising Root Browser. Next, launch the file manager and follow the path /system/etc/.

Find a file hosts(it's one of the few that doesn't have an extension) and click on it.

In the case of Root Browser, you will be offered different types of files. Select " Text Document».

Select the application with which you will edit this file. It can be absolutely any text editor. In our case, the choice fell on " Documentation».

Leave in the file only the line that you see in the screenshot. If it is missing, then write it down.

Full reset

If the above steps did not help, then you have to. In our separate article, there is a detailed instruction describing all your actions necessary to perform a hard reset.

Attention: this way you will lose all user files. Therefore, it will not be superfluous in order to return music, photos, contacts and documents to your smartphone later.

This method does not help only in very improbable cases. If after the purchase of the smartphone the Play Market functioned, then now its performance will be returned.

Internet connection and time

Finally, we will mention a couple more reasons why the Play Market does not start on Android. The first is, no matter how trite it may sound, the lack of an Internet connection. Check your mobile balance. Also check your internet browser to see if it loads different sites. You can also connect to a Wi-Fi network, usually the Play Market always works with it.

Another cause of problems with Google Play is incorrectly configured time. Be sure to set your time zone, otherwise the Play Market will complain about it. You can also check the box next to " Network time zone" And " Network date and time”, in which case the settings will be made automatically.

The Google Play service is available as standard on any device based on the Android operating system. There are many ways to restore the operation of this service, and we will consider the most common and effective troubleshooting options for the Play Store operation below.

The easiest way to restore the Play Market

Malfunctions in the operation of Google Play happen for many reasons: for example, various technical failures of the service itself, or the reason may be in the device itself on which the Play Market is installed. In order to restore the application, you will need to apply a number of standard steps that can be a solution for troubleshooting Google Play. So, if the program does not respond to your requests in any way, then we perform the following actions:

• We reboot the device. To do this, press the power off key, select the "Restart" command from the proposed list and restart the device software. For the Android OS, some program freezes are a fairly common occurrence, and rebooting the device very often helps to solve the problem not only with Google Play, but also with other applications.

• If the reboot did not help, then reset the settings of the Google Play Market program. In most cases, this method is the most effective for restoring the normal operation of the Play Market. To do this, we perform the following operations: go to the "Settings" menu; select the option "Application Manager" or "Applications"; in the list of applications we find the Google Play Market and click on it. The program control window will open, in which you select the "clear cache" command, and in older versions of the Android OS, select the "wipe data" command. After resetting Google Play settings, be sure to restart your device. If, after these steps, the Play Market refuses to work, we recommend that you follow the next troubleshooting step.

• Uninstall Google Play updates. To do this, perform the previous steps: menu "Settings" - "Application Manager" - Google Play Market. In the open window of the Play Market application, select the option "Delete updates". This troubleshooting method will help if the latest Play Store updates are somehow incompatible with your device, or have flaws that prevent the program from functioning normally. Thus, you will return the Google Play Market to its original state, that is, the old version of this application will remain on your device. Also, after uninstalling updates, the device should be rebooted.

• If the methods proposed above did not fix the failure of the Play Market, then try deleting your Google account. Before doing this, you need to synchronize the data on the device with a valid account, or rather, make a backup copy of your data. To save your data before deleting your account, we synchronize the device using a set of the following commands: menu "Settings" - "Accounts and synchronization" (in newer versions of Android devices, this is the "Accounts" tab).

• In the tab, select the desired Google account (your Google mailbox), and execute the "Synchronize" command. For synchronization, select all those items that matter to you. It can be your contacts, personal information, photos, auto-complete data, or more.
• We click on the desired tab, and the device creates a backup copy in the Internet space. It is also possible to synchronize all data at the same time by selecting the appropriate option.

• After successful synchronization, you can delete your Google account. We do this using the following commands: "Settings" - "Accounts and synchronization", open the Google mailbox, and click "Delete account. record". After that, we reboot the device, and re-enter the data to enter the account. After you log in to your account again, the system will offer to restore the saved data to your device. If the occurrence of a malfunction in the Play Market is associated with internal errors in the operation of the Google Play Market, then this option for restoring the service is most acceptable.

Downloaded apps incompatibility

Sometimes the reason for the incorrect operation of the Google Play Market is the incompatibility of some programs that were downloaded independently. Such applications can greatly affect the work up to blocking the Play Market. The list of such programs is quite large, and if this is the cause of the problem, such programs are removed with a subsequent reboot of the system. One of the most popular malware is Freedom, which allows you to make in-game purchases for free. To remove this application correctly, we perform the following operations:

• We go to the already familiar menu "Settings" - "Application Manager".
• Select Freedom, open the application.
• Then we press the “Stop” button, that is, we stop the application, and only then delete it.
• To restore the Play Market, it is very important to first stop the malicious application and then delete it.
• Don't forget to restart your device after the uninstallation has been completed.

A radical way to restore the Play Market

Resetting Android settings means deleting all settings stored in the device's operating system memory. Thus, it is possible to solve all problems in the Android system, and not only with the Play Market service. Be sure to back up your Google Account data before resetting. To run this command go to:

• "Settings" - "Backup".
• We select the menu item "Reset data", that is, reset all parameters and delete all data on the device.
• Next, restart your device and restore your backup data from your Google account.

Note: the memory card is not involved in the reset.

For the Android operating system, some freezing in the operation of applications is very characteristic. In most cases, to restore the correct operation of the Play Market, it is enough to perform the above steps. Also, before doubting the correct operation of this application, it is strongly recommended to check the quality of the Internet connection, or simply restart the router.